Location: Irving, TX
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
The Director of Collections is responsible for day-to-day strategies and performance of overdue/delinquent accounts, as well as the creation and improvement of collections processes. The function will manage Early Pay Default, MA/NH, and Early Skips functions.
25% - Provides and documents performance feedback through side-by-side coaching, performance reviews, mentoring, goal setting and deficiency management.
15% - Manages performance objectives of collections and drives for results.
15% - Manages performance objectives of collection supervisors/team leaders and drives for results.
10% - Reviews collection efforts specialty teams and reviews compliance adherence.
10% - Improves customer satisfaction and call quality by monitoring and providing feedback.
10% - Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.
05% - Participates in the interviewing of collectors/supervisors/team leaders and make hiring decisions.
05% - Ensures compliance with Exeter’s policies & procedures, safety, state and federal process regulations and standards.
05% - Other duties as required
Required Knowledge, Skills:
Qualifications - Education and Work Experience
Bachelor’s degree in a related field or equivalent experience.
Six (6) or more years of direct job related experience, to include a minimum of four (4) years in the automotive lending industry, preferred, and two (2) years supervisory/management experience.
Process Management experience, Certification in process management preferred
Exeter Finance LLC is an Equal Opportunity Employer.