80% of Spanish Consumers Hit by Payment Scams, Losses Surge in 2024

FICO’s latest survey reveals that 80% of Spanish consumers have received potential scam attempts, up 4% from last year. The study shows an increase in real-time payment (RTP) scams, with 7% of victims losing over €5,000 in 2024, compared to 4% in 2023. Despite this, Spanish consumers show better response to bank warnings, with only 7% proceeding with payments after being warned (versus 14% global average).

The survey indicates that 93% of Spanish consumers use RTP, with 40% considering it more secure than credit cards. While 44% of consumers accept responsibility for falling victim to scams, they believe banks share some responsibility. Notably, 73% think banks should refund scam victims always or most of the time. Customer satisfaction with bank scam resolution remains high at 74%, though 16% would switch banks if unhappy with scam incident management.