Location: Carrolton, TX
Crescent Bank is looking for a talented professional to fill an open position as a Loss Mitigation Collections Manager. This position encompasses management of customer accounts broadly including payment processing, credit bureau reporting and other account maintenance. This maintenance is typically required to ensure compliance with all related federal, auto lending and banking laws as well as to ensure accurate reporting and maintenance of consumer accounts to both internal and external parties.
Crescent Bank is a privately owned, state chartered, FDIC insured commercial bank.We have been in business for over 25 years and are located in over 20 states.While our primary business is providing auto loans to those who have a hard time securing a loan, we also provide a variety of personal and business banking services throughout Louisiana.We strive for employee advancement and growth.We offer a wide variety of benefits.
Paid Vacation, Personal, Holiday, Bereavement, and Jury Duty
Medical, Dental, and Vision Insurance
AD&D and Multiple Life Insurances
Long and Short Term Disability Insurance
Flexible Spending Accounts (Medical and Dependent)
401(k) with Company Match
Payroll On Demand as you earn it
Essential Duties and Responsibilities:
Staff Management including:
Hire, counsel, coach, train and terminate staff, as needed.
Manage entitlement and time card administration for the department.
Perform duties as assigned to ensure compliance and success of entire team.
Process Management including:
Credit Bureau reporting (including Metro 2 file)
Account Management including:
Customer correspondence and written communication
Inbound Customer Service call handling
Loan Modifications and Extension
Program Management including:
Gather, evaluate, and report key performance indicators.
Stay up to date with law and compliance trends and changes
Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals
Meets productivity standards in accordance with Crescent Bank’s confidentiality policies and organizational values
Performs additional duties as needed within the department
Required Knowledge, Skills:
Bachelors degree; or twenty-four months related experience and/or training; or equivalent combination of education and experience. A college degree is desired.
Strong communication skills. Must be able to communicate effectively with all levels of the company.
Possess excellent knowledge of credit bureau reporting, including the CDIA Metro 2 reporting guidelines and FCRA section 623 (Furnishers of Information).
Knowledge or experience with Shaw Collections or similar loan accounting systems.
Excellent analytical and deductive skills.
Strong problem solving and decision making skills.
Excellent research skills. Strong comprehension and must be able to read, understand, and apply banking regulations and laws.
Equal Opportunity Employer/Veterans/Disabled