Bridgeforce and Provana Join Forces to Revolutionize Financial Services Compliance

CHADDS FORD, PA & LISLE, IL — Bridgeforce and Provana have announced their partnership to enhance compliance and operational performance for financial institutions. This collaboration combines Bridgeforce’s deep industry knowledge with Provana’s operational prowess, offering innovative solutions that ensure clarity, control, and confidence for their clients.

Central to this partnership is the Contact Center Assessment service, which utilizes Provana’s IPACS™ Speech Analytics alongside Bridgeforce’s proprietary collections call model. This service enables the automatic evaluation of 100% of collections calls for compliance, providing targeted coaching insights to managers and creating custom dashboards for performance analysis. It also ensures adaptability to regulatory changes, advocating for customer-centric solutions that cater to individual needs.

John Sanders, co-founder and CEO of Bridgeforce, stated, “By teaming up with Provana, we are bringing together some of the brightest minds in the industry, leveraging best-in-class tools to ensure our clients’ businesses compliantly and efficiently perform better.”

Sandeep Bhargava, co-founder and CEO of Provana, added, “Our alliance with Bridgeforce merges top-tier technology and human expertise, delivering unmatched value for our clients.”

Together, Bridgeforce and Provana are committed to driving excellence and innovation within the financial services sector, ensuring their clients achieve enhanced efficiency and measurable performance outcomes.