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W ith the capacity to accommodate more than 1,000 additional employees , the company is
l everaging client growth opportunities through its global expansion efforts
Tampa, Florida (November 7, 2024) – OneTouch Direct (OTD), a leading global business
process outsourcing and collections company, announced today a significant expansion of
their Bogotá, Colombia contact center. This strategic initiative is designed to capitalize on
client growth opportunities as part of the company’s ongoing global expansion efforts.
The expansion adds 1,000 new seats to the Bogotá facility, enabling the company to
enhance its service offerings and better meet the increasing demand from financial
services clients supporting e-commerce, e-retail, banking, consumer auto, captive auto,
entertainment media, telecom, government, public utilities, and the healthcare industry.
Our Colombian nearshore contact centers in Medellín, Barranquilla, and Bogotá provide
integrated omni-channel engagement solutions, specializing in care, customer service,
collections, QA AI services, customer retention, back-office support, and unique specialty
program solutions.
Additionally, our Enhanced Local Area Networks (ELANs) provide seamless offshore and
nearshore connectivity by ensuring that all traffic is routed through our strategically
located domestic data centers. This architecture not only enhances security and data
integrity but also optimizes performance by leveraging our robust domestic infrastructure.
By directing international traffic through our high-capacity, state-of-the-art facilities, we
guarantee consistent and reliable service, reduced latency, and better control over data
flows. This approach also simplifies compliance with local regulations and standards,
providing peace of mind while delivering top-tier connectivity solutions for our global
clients.
“With this expansion, we are not only increasing our capacity but also enhancing our ability
to deliver tailored solutions aligned the evolving needs of our clients,” said Chris Reed, COO
and co-founder of OneTouch Direct. “Colombia has become a key market for us, and we
are committed to investing in local talent and technology as we continue our global
growth.”
“OneTouch Direct is strategically positioning itself for future global growth,” added Yvonne
Torrijos, Chief Sales Officer of OneTouch Direct. “We are excited about the opportunities
this expansion creates, allowing us to better serve our clients with enhanced capabilities at
our Bogotá facility.”
About OneTouch Direct
OneTouch Direct is a global business process outsourcing and collections company offering
integrated omni-channel customer communications designed to drive exceptional
customer interactions and enhance our clients’ brands. Rooted in our passion and deep
expertise, OneTouch Direct creates unified brand experiences that break the rules and
foster meaningful relationships. Our innovative services, customized solutions, real-time
analytics, and management expertise serve a global customer market base spanning North
America, Europe, Asia Pacific, Latin America and the Caribbean. Partnering with some of
the world’s most recognizable brands, we deliver solutions designed to meet our client’s
present and future challenges. For over 20 years, our people-centric, data driven
outsourcing solutions power better revenues and profitability across the full customer life
cycle. For more information visit https://www.onetouchdirect.com/.
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Media Contact:
Yvonne Torrijos, Chief Sales Officer
yvonne.torrijos@onetouchdirect.com
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