Tax collection company says it will not charge penalties due to Tax Day website issues

Many communities across Pennsylvania use Keystone Collections for their local tax filing and payments. On Tuesday, thousands of people were trying to do thatbut met with error messages for hours.  

Lenore Wossidlo of Swissvale said she tried to pay her local taxes on Keystone Collections for nearly the whole day Tuesday.

“It would just spin and spin and spin,” she said, describing the website.

She was met with error messages saying there was an “unrecoverable error.”

“From about 4 p.m. until about 11 or so, 11:30 p.m., I tried during every commercial. I was watching TV. I had nothing else open on my computer,” Wossidlo told Channel 11’s Andrew Havranek. “My only goal was to file taxes.”

Steven Adkins of Franklin Park had a similar issue. It started Monday — a day before Tax Day — when the site wouldn’t accept his username and password.

He was able to log in on Tuesday, but that was it.

“I tried multiple browsers, I tried my phone, I tried everything I could, some of them, it just said the website didn’t exist,” Adkins told Havranek.

He struggled for five hours, his wife even told him to give up, but at 9:30 p.m., his taxes went through.